Intel has recently provided additional details regarding the instability issues affecting their 13th and 14th-generation CPUs. The company clarified that any damage incurred by these high-end processors due to elevated operating voltage is irreversible.
Previously, Intel identified elevated operating voltage as a primary cause for the instability in Core i9 processors and lower-tier chips. They assured users that a forthcoming microcode update, expected in mid-August, would address this issue. However, Intel has now emphasized that the update is a preventative measure rather than a remedy. It aims to prevent further instability in Raptor Lake and Raptor Lake Refresh processors but will not repair any already affected CPUs, which will continue to exhibit instability and crashing.
The Verge's interaction with Intel spokesperson Thomas Hannaford revealed that Intel does not deny the irreversible degradation reported by affected CPUs. When questioned about the effectiveness of the fix for CPUs already in service but not yet symptomatic, Hannaford expressed confidence in the preventative solution, noting ongoing validation efforts to address reported instability scenarios.
Intel is exploring ways to identify at-risk processors on user systems. While the microcode update might offer some instability improvements, users experiencing issues are advised to contact Intel customer support for further assistance.
The situation raises concerns about potential undetectable damage that could impact the long-term lifespan of these CPUs. Additionally, Intel has not commented on whether warranty coverage for the affected processors will be extended.
The Verge's Q&A session with Intel also disclosed that any 13th or 14th-gen CPU with a power usage (TDP) of 65W or greater might be susceptible to the elevated voltage issue. This includes not only Core i9 and i7 chips but also Core i5 models like the Intel Core i5-14600. Higher-end chips and those with higher TDPs are at greater risk of stability issues.
Intel confirmed that there will be no recall of the affected CPUs, nor has the company halted shipments or sales. The microcode patch will be distributed through motherboard vendors in BIOS updates next month, while Intel continues to investigate other potential causes of the issue.
With the Arrow Lake versus Ryzen 9000 competition approaching, Intel is under pressure to resolve these problems swiftly to avoid deterring potential buyers from their next-gen chips.